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FAQ

Membership

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Which services are included in the lease?

As a tenant at FlexOffice, the following services are available to you free of charge:

  • 24/7 access to the facilities, via smartphone
  • Ultra fast Internet
  • A4/A3 color printing
  • Support and assistance by our community managers, as well as package and post service
  • Fully equipped meeting rooms
  • Use of all shared spaces such as lounges, event spaces, phone boothes, kitchens, etc.
  • All drinks (coffee machine, tea, water)
  • Exclusive workshops and community events
  • Access to all FlexOffice locations in Switzerland
  • Electricity, heating, and cleaning, and all related taxes are covered by us
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Can tenants use all FlexOffice locations?

Tenants have access to all FlexOffice locations across Switzerland where they can book meeting rooms and work in the shared spaces. You can book meeting rooms on the FlexOffice app or via the Member Portal.

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What types of offices are available at FlexOffice?

  • Shared Offices – A complete workstation – with table, chair and storage space – in a shared office. Additionally, you get access to all meeting rooms and shared spaces.
  • Private Offices – A private office, furnished or unfurnished, for teams up to 30 employees. You get access to all meeting rooms and shared spaces.
  • Enterprise Offices – An all-in-one office solution for companies, with your own branding, meeting rooms and a representative welcome area. For companies over 30 employees.

 

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What happens if all of a sudden, I need a bigger office?

One of the advantages of monthly flexibility is that tenants can acquire more space at any time. Tenants are prioritized when it comes to internal relocation and moving to new FlexOffice locations. In case you would like to add more space or need more desks, please contact your location manager.

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What is the Member Portal?

The FlexOffice Member Portal is a private social network for our tenants and provides access to the community, as well as to practical information and features. The Member Portal is available on IOS, Android and the web. Here are some of the features that the Member Portal offers to you. You can:

  • Book meeting rooms at any FlexOffice location.
  • Receive updates from your Community Manager about events or building alerts.
  • Manage your account and view invoices.
  • Send us feedback: If you have a problem or concerns, you can submit a feedback form at any time via the Member Portal.

Billing

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Do tenants have to pay utilities on top of the lease?

No, there are no extra costs for utilities. The cost for water, heating, electricity, and internet are included in the monthly lease.

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What are the additional fees for meeting room bookings, printing etc.?

At FlexOffice, there are no hidden extra costs. As a tenant, you can book meeting rooms free of charge via the Member Portal. FlexOffice printing is based on the “fair-use” principle.

Good to know

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What are the opening hours and how do I get into the building?

FlexOffice employees are usually on site from Monday to Friday between 8 a.m. and 5 p.m. at each location. Tenants can access all locations 24/7 via the FlexOffice App.

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Can I bring my own furniture?

Yes, FlexOffice welcomes when tenants bring their own furniture and furnish their office according to their needs. But be reminded: members are not allowed to make any changes to the office layout (i.e. drilling, wallpaper, changing the lighting fixture or fixtures that affect visibility in the office).

However, at FlexOffice, you can also directly rent furniture for your office. The service includes: Use of furniture for the duration of the contract, transport, assembly/dismantling of the furniture at the beginning/end of the contract, as well as maintenance and repair in the event of malfunctions.

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How can I organize an event at FlexOffice?

We are always pleased when tenants arrange and/or organize events in our spaces. If you would like to schedule an event, please contact your location manager with details about your event (date and number of participants). For our tenants, there are no additional costs for events that are being held in the lounge/kitchen. For events in the event spaces, we offer a 50% discount on the regular price for all our tenants.